About Us

Before Creative Comp Solutions there was a problem with companies in the Workers’ Compensation Industry outgrowing their service models.

CCS was created for the Claims Professional because we know every dollar and minute affects the bottom line of the claim. 

We are more than just an ancillary service provider; we are allies in your journey through the complexities of Workers’ Compensation.

Our Mission

Our mission is to make your day easier. When you choose Creative Comp Solutions, you can focus your attention where it is needed most. No more babysitting referrals; our team always keeps you updated.

Meet Our Executive Team

Jena Caldwell, CEO

It all started with Jena’s grandfather, who paved the way into the claims industry for his family.  Jena’s mother finished her forty-year career as a Chief Claims Officer for a major carrier. As a legacy, Jena held various roles at an Insurance Company while finishing her Bachelor’s in Advertising & Public Relations with a Minor in Marketing (Cum Laude) from The Burnett Honors College at The University of Central Florida. After graduating, Jena began her career in Ancillary Services as an Account Manager for a National Provider. After twenty years of working in Ancillary Services, Defense Law, Investigations, and Case Management with titles ranging from National Sales Director to Vice President of Sales & Marketing, Jena founded Creative Comp Solutions as a call to provide the highest level of service to Employers and Claim Professionals. Jena is married to James our CFO, and they have three daughters. Outside of work, Jena enjoys dressing her girls to the nines and cooking delicious Italian classics.

James Caldwell, CFO

With almost two decades of experience in financial planning for businesses and families, James brings extensive financial knowledge for long-term strategic growth. James first attended Western Kentucky University as a Division 1 football player before transferring to The University of Central Florida where he graduated with a Bachelor’s in Finance. James has spent most of his career helping business and families protect and grow their wealth. He is a Registered Investment Advisor, holding his Series 7, Series 66, and FL 215. It’s his wealth of knowledge and leadership that brings the best of class guidance to Creative Comp Solutions and its financial well-being. James is married to Creative Comp Solutions’ CEO Jena, and they live in Florida with their three daughters. Outside of work, James loves boating, fishing, and entertaining his daughters. His love for the outdoors fails in comparison to his love of enjoying Jena’s classic Italian meals.

Why Choose
Creative Comp Solutions?

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Rapid Response

We guarantee swift action on every referral.

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Dedicated Support

We provide personalized attention that ensures every client feels prioritized and valued.

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Personalized Touch

Our Care Coordinators are with you every step of the way. At CCS, you always speak with an actual person.

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Industry Expertise

We leverage over two decades of specialized experience for effective management of your referrals.

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Nationwide Network

Our provider network across the country offers consistent
quality care.

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Proactive Updates

Stay informed with regular updates ensuring you’re never in the dark during any stage of a referral.

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Stress-Free Management

We handle the complexities of every referral, so you don’t have to, allowing you to divert your focus where it’s needed most.

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Cost Containment Solutions

We balance the need for quality care with cost containment strategies.

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Customized Programs

Our team will create a custom solution to fit your needs.

Before & After CCS

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Automatic Emails

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Real People

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Request Updates

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Timely Updates

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Transactional Business

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True Partner

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One Size Fits All

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Customization

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Overbilling

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Streamlined Billing